Participant Terms

For healthcare professionals and other professional respondents

 

Last updated: 1 July 2026

 

1. About these terms

 

These Participant Terms govern your participation in surveys, interviews, discussions, educational activities, assessments, consultations and other professional engagements organised or administered by nuaxia Limited.

 

In these terms, each such engagement is called an Activity.

 

These terms apply whether you participate through:

• a nuaxia account;

• a nuaxia portal or app;

• an individual email link;

• a survey or interview platform;

• a third-party recruitment partner; or

• another access method provided or approved by nuaxia.

 

By starting an Activity after being provided with, or directed to, these terms, you agree to comply with them. In some Activities, you may also be asked to confirm your acceptance through a checkbox or other acceptance step.

 

These terms are intended for healthcare professionals and other people participating because of their professional role, qualifications or experience. Separate terms apply to patients and members of the public participating in a personal rather than professional capacity.

 

2. About nuaxia

 

nuaxia Limited is a company registered in England and Wales under company number 10091312.

 

Our registered office is:

5 Walpole Avenue
Richmond
Surrey
TW9 2DJ
United Kingdom

 

You can contact us at legal@nuaxia.com.

 

3. Definitions

 

In these terms:

• Account means a nuaxia account or professional profile used to access Activities or related services.

• Activity Information means the invitation, introductory information, survey acceptance wording and other information provided for a particular Activity.

• Client means an organisation for which nuaxia carries out or supports an Activity, whether directly or through an agency or other intermediary.

• End Client means the ultimate organisation for whose benefit an Activity is carried out, where different from the Client.

• Healthcare Professional or HCP means a person participating because of their healthcare qualifications, professional role or experience.

• Honorarium means a digital reward or other compensation offered for eligible participation in an Activity.

• Participant means an HCP or other professional respondent taking part in an Activity.

• Valid Completion means completion of an Activity in accordance with the eligibility, participation and quality requirements described in these terms and the Activity Information.

 

4. Activity-specific information

 

Before or at the beginning of an Activity, you will normally be given relevant information such as:

• the subject of the Activity;

• the expected duration;

• the Honorarium, if any;

• whether audio or video recording is involved;

• any important confidentiality requirements;

• relevant privacy information; and

• any applicable adverse-event or product-complaint reporting information.

 

Eligibility may be assessed using information already held in your professional profile and through screening questions presented before or during the Activity.

nuaxia is not required to disclose all eligibility or quota criteria in advance. This helps protect the integrity of the screening and validation process.

 

Activity Information may supplement these terms.

 

If there is a conflict, the following order of priority applies:

1. specific consent, recording, confidentiality or safety-reporting terms presented for the Activity;

2. the Activity Information;

3. these Participant Terms; and

4. the Website Terms, in relation to general and technical use of nuaxia websites, portals and apps.

 

The Privacy Notice explains how personal information is used but does not override these contractual terms.

 

5. Acceptance and Activity-specific agreement

 

You may be asked to confirm that you agree to these Participant Terms before taking part in an Activity or when first activating or using a nuaxia Account.

 

You will also be given access to the applicable Privacy Notice. By proceeding, you acknowledge that you have been given the opportunity to read that notice.

 

Depending on the Activity, you may also be asked to acknowledge or agree to specific provisions concerning:

• confidential materials;

• audio or video recording;

• Client observation;

• adverse-event or product-complaint reporting;

• disclosure of your identity;

• use of identifiable quotations, images or recordings; and

• follow-up contact connected with the Activity.

 

Where a separate agreement is requested, you must provide it before taking part in the relevant part of the Activity.

 

nuaxia may contact you after an Activity for:

• clarification of a response;

• eligibility or quality validation;

• resolution of a technical issue;

• administration of an Honorarium;

• investigation of suspected fraud or duplication; or

• adverse-event or product-complaint follow-up where applicable.

 

Agreement to Activity-related contact does not, by itself, constitute agreement to receive unrelated research invitations, alerts or marketing communications.

 

6. Eligibility

 

To participate, you must:

• be at least 18 years old or the legal age required in your country;

• have legal capacity to agree to these terms;

• satisfy the eligibility criteria for the Activity;

• provide accurate and current information about your identity, professional status, experience and eligibility;

• participate personally and not ask another person to participate for you;

• comply with applicable laws, professional rules and employer policies; and

• be permitted to accept any Honorarium offered.

 

You must tell nuaxia promptly if information relevant to your eligibility is incorrect or has materially changed.

 

nuaxia may request reasonable evidence of:

• identity;

• professional qualifications or registration;

• role or specialty;

• workplace;

• relevant experience; or

• entitlement to receive an Honorarium.

 

Providing proof of status does not guarantee eligibility for a particular Activity.

 

You must not participate where doing so would:

• breach an obligation to your employer or another organisation;

• require you to disclose confidential information improperly;

• create an undisclosed conflict of interest; or

• breach a professional, legal or regulatory requirement.

 

7. Invitations, profiling, screening and quotas

 

nuaxia may use information held in your professional profile to identify Activities that may be relevant to your role, specialty, experience or location.

 

An invitation to an Activity does not guarantee that you will qualify or receive an Honorarium.

 

Final eligibility may be determined through screening questions presented before or during the Activity.

 

You may be unable to participate because:

• you do not meet the eligibility criteria;

• the required quota has already been filled;

• the Activity has been paused, changed or closed;

• sufficient Participants with your characteristics have already taken part; or

• a Client changes or withdraws the Activity.

 

Unless the Activity Information states otherwise:

• no Honorarium is payable for completing screening questions alone;

• no Honorarium is payable where you do not qualify;

• no Honorarium is payable where the quota is full before you enter or complete the main Activity; and

• qualification for one Activity does not guarantee qualification for another.

 

nuaxia may apply eligibility and quota rules automatically through the relevant survey or Activity platform.

​

8. Voluntary participation

 

Participation is voluntary.

 

You may:

• decline an invitation;

• stop an Activity before completion; or

• ask not to receive similar invitations in future.

 

Unless the Activity Information states otherwise, no Honorarium is payable where you choose not to complete an Activity.

 

Stopping an Activity does not necessarily require deletion of information already supplied. Requests concerning personal information will be handled under the applicable Privacy Notice and data-protection laws.

 

It may not be possible to remove information that has already been:

• irreversibly anonymised;

• combined into aggregated results; or

• incorporated into an analysis in a form that no longer identifies you.

 

Declining or withdrawing from an Activity will not affect your access to healthcare or your relationship with your employer, professional body or healthcare provider.

 

9. How you must participate

 

You must:

• read the questions and instructions carefully;

• answer honestly and to the best of your knowledge;

• provide your own views and professional judgement;

• complete the Activity personally;

• give reasonable attention and consideration to your answers;

• distinguish between fact, recollection, estimate and opinion where relevant;

• comply with reasonable Activity instructions; and

• notify nuaxia if a technical problem materially affects your participation.

 

You must not:

• provide false or misleading information;

• misrepresent your identity, qualifications, specialty, experience or workplace;

• create or use multiple Accounts to obtain additional invitations or Honoraria;

• complete the same Activity more than once unless expressly invited to do so;

• use another person’s Account, invitation or survey link;

• transfer or sell an invitation;

• provide random, deliberately inconsistent or meaningless answers;

• deliberately rush through an Activity without properly considering it;

• use bots, scripts, automated systems or other tools to complete an Activity;

• use generative artificial intelligence or third-party assistance to produce your responses unless the Activity expressly permits it;

• copy answers from another Participant or source;

• attempt to manipulate eligibility, quotas or quality controls; or

• interfere with the survey, portal, app or other supporting technology.

 

You must not disclose:

• patient-identifiable information;

• confidential employer information;

• confidential information belonging to another organisation; or

• personal information about another individual,

unless the Activity specifically requests it and you are legally and professionally permitted to provide it.

 

10. Quality and validation

 

nuaxia may carry out reasonable checks to confirm:

• identity and professional status;

• eligibility;

• completion;

• response consistency and relevance;

• duplicate participation;

• appropriate attention to the Activity;

• authenticity of open-text responses; and

• possible fraud or misuse.

 

A response may be treated as invalid where nuaxia reasonably concludes that:

• the Participant was not eligible;

• the Activity was not completed personally;

• material information was false or misleading;

• responses were duplicated, automated, copied or generated improperly;

• the Participant did not reasonably engage with the Activity;

• the response did not comply with material Activity instructions; or

• fraud, manipulation or misuse occurred.

 

A difference in professional opinion, clinical practice or interpretation does not by itself make a response invalid.

 

Where there is a reasonable quality concern, nuaxia may:

• request clarification;

• verify relevant information;

• review the affected response;

• suspend the affected Honorarium while the matter is investigated;

• exclude an invalid response;

• prevent repeat participation in the same Activity; or

• restrict future access where there is evidence of serious or repeated misuse.

 

Where reasonably practicable, nuaxia will explain why a completion has been rejected if you ask.

 

An issue affecting one Activity will not automatically result in the loss of valid and undisputed Honoraria earned from other Activities.

 

11. Honoraria

 

11.1 When an Honorarium is payable

 

Where an Honorarium is offered, the Activity Information will state its amount or value and currency.

 

An Honorarium is intended to compensate you for the time and professional expertise involved in the Activity. It is not offered to influence any:

• prescribing;

• purchasing;

• referral;

• formulary;

• reimbursement;

• procurement; or

• other professional or commercial decision.

 

Unless the Activity Information states otherwise, the Honorarium becomes due only following a Valid Completion.

 

No Honorarium is normally payable where:

• you do not meet the eligibility criteria;

• the relevant quota is already full;

• you complete only the screening questions;

• you stop before completing the Activity; or

• your completion is reasonably determined to be invalid under these terms.

 

11.2 Digital rewards

 

Honoraria are normally provided as digital rewards through Tremendous, a US-based rewards provider.

 

Tremendous will send the reward to the email address held for you or supplied for the Activity. You will be able to choose from the redemption options that Tremendous makes available for your country.

 

Available options may vary according to:

• country;

• currency;

• availability;

• local restrictions; and

• the Tremendous reward catalogue in effect when the reward is issued.

 

Honoraria are not normally paid by nuaxia as cash or by bank transfer.

 

You are responsible for ensuring that nuaxia holds an accurate and accessible email address for you.

 

11.3 Timing

​

nuaxia normally processes Honoraria weekly.

​

Subject to validation of your completion, nuaxia will normally arrange for the digital reward to be issued within 10 calendar days after your Valid Completion and generally in less than two weeks.

​

A delay may occur where:

• eligibility or response quality requires reasonable review;

• payment or contact information is missing or inaccurate;

• a technical or supplier issue arises;

• further information is reasonably required from you; or

• circumstances outside nuaxia’s reasonable control prevent timely issue.

 

nuaxia will take reasonable steps to resolve any such delay.

​

11.4 Reward and redemption enquiries

 

After a reward has been issued, Tremendous will provide the reward email and redemption process.

 

Questions concerning matters such as:

• opening the reward link;

• the available redemption options;

• selecting or redeeming a reward;

• replacement of an expired or inaccessible redemption link; or

• difficulties with a selected reward

should normally be directed to Tremendous through the support route provided in the reward email.

 

Questions about whether nuaxia has issued the reward, the amount due or the email address used should be directed to nuaxia.

 

11.5 Accumulating Honoraria

 

Eligible Participants in the following countries may choose to accumulate Honoraria for later redemption:

• United States;

• France;

• Germany;

• Italy;

• Spain;

• United Kingdom; and

• Canada.

 

Where you choose this option, nuaxia will record the value of validated Honoraria in your accumulated incentive balance rather than immediately issuing an individual reward.

 

To request redemption of an accumulated balance, contact:

anna@nuaxia.com

 

nuaxia will then arrange for the balance to be issued as a digital reward through Tremendous.

 

An accumulated incentive balance:

• is a record of Honoraria earned but not yet issued;

• is not a bank or payment account;

• does not earn interest;

• cannot normally be transferred to another person; and

• can be redeemed only through the reward process made available by nuaxia.

 

11.6 Inactive balances

 

Where you have been inactive for more than three consecutive years, nuaxia reserves the right to lapse an unredeemed accumulated incentive balance.

 

For this purpose, you will normally be treated as inactive where, for three consecutive years, you have neither:

• completed an eligible Activity; nor

• contacted nuaxia concerning your Account or accumulated balance.

 

Before lapsing a balance, nuaxia will take reasonable steps to notify you using the most recent email address held for you and allow at least 30 days for you to request redemption.

​

A balance will not be lapsed where doing so would be prohibited by applicable law.

​

11.7 Taxes and professional obligations

 

You are responsible for:

• determining whether you are permitted to accept the Honorarium;

• complying with applicable employer, institutional or professional rules;

• meeting any personal tax or reporting obligations; and

• making any disclosure required by applicable law or an industry code.

 

nuaxia may withhold, report or disclose Honorarium information where required by law.

 

12. Technical problems and cancelled Activities

 

nuaxia does not guarantee that an Activity or supporting technology will always be available or uninterrupted.

 

If a technical problem occurs, you should contact nuaxia promptly and provide reasonable information to help investigate it.

 

Where a technical problem attributable to nuaxia prevents completion after you have substantially completed an Activity, nuaxia will review the circumstances and seek a fair resolution. This may include:

• restoring access;

• allowing completion through another route;

• accepting the completed information;

• providing a partial or full Honorarium where appropriate; or

• offering another reasonable remedy.

 

No Honorarium is automatically payable merely because an Activity was opened or partly completed.

 

Where nuaxia or the Client closes an Activity after your Valid Completion, your entitlement to the agreed Honorarium will not be affected.

 

13. Confidentiality

 

An Activity may include confidential or commercially sensitive information, such as:

• unpublished scientific or medical information;

• product concepts;

• pipeline information;

• draft materials;

• research questions or methodologies;

• Client or End Client information;

• images, videos or other stimulus materials;

• preliminary findings; or

• information about a planned commercial or educational activity.

 

Information is confidential where it:

• is identified as confidential;

• is not publicly available and would reasonably be understood to be confidential; or

• is provided in circumstances where confidentiality would reasonably be expected.

 

You must:

• use confidential Activity information only for participating in the Activity;

• keep it secure;

• not disclose it to another person;

• not post or discuss it on social media or another public forum;

• not take screenshots, photographs, audio recordings or video recordings;

• not copy, download or retain it except where expressly permitted;

• not use it for your own or another person’s commercial advantage;

• not use it to trade in securities or make investment decisions; and

• not attempt to identify or contact a Client or End Client whose identity has intentionally not been disclosed.

 

These restrictions do not apply to information that you can demonstrate:

• was already lawfully known to you without a confidentiality restriction;

• becomes public without a breach of these terms;

• is received lawfully from another source without a confidentiality restriction; or

• must be disclosed by law or a competent authority.

 

Where lawful and reasonably practicable, you should notify nuaxia before making a required disclosure.

 

Your confidentiality obligations continue for as long as the relevant information remains confidential.

 

14. Responses and intellectual property

 

You retain ownership of materials that you created independently of the Activity and brought to it, subject to any rights belonging to your employer or another person.

 

To the extent that your responses or contributions create intellectual-property rights, you grant nuaxia and the relevant Client and End Client a:

• worldwide;

• perpetual;

• irrevocable;

• royalty-free;

• transferable and sublicensable;

• non-exclusive

licence to use, copy, store, analyse, translate, adapt, combine, reproduce and include those responses in research, educational, analytical, compliance and project Deliverables connected with the Activity.

 

This licence does not permit public use of your name, image, voice or identifiable quotation unless:

• you have separately agreed to that use;

• the Activity Information clearly permits it; or

• the use is otherwise lawful.

 

nuaxia and its Clients may use anonymised or aggregated responses without identifying you.

 

Where an Activity is intended to create public-facing media, testimonials, authored content or other identifiable materials, separate consent or release terms will be provided.

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