Member FAQ
Account
How do I log into my account?
As our website is currently undergoing major upgrades the Member portal is currently unavailable. We will notify you of any appropriate available surveys and interviews, honoraria payments or other important details via email. Please add research@member.nuaxia.com to your contacts to ensure you don't miss out on our communications.
When will I start receiving invitations?
If you have signed up as a Member via the website and supplied the requested documentation and information needed to verify your membership, you will receive a email notifications about any appropriate survey or interview opportunities for your country and specialty as soon as they become available. Please add research@member.nuaxia.com to your contacts to ensure you receive our emails.
Verifying Membership
See below the required documents and pieces of information:
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Copy or photo of your medical certification -
The links to the publications you have authored or co-authored (if applicable) -
The link to your LinkedIn profile (if available)
What do you do with my published articles?
Sharing your publications upon registration is one of three ways we verify your account. By sending us links to your most important works you are assisting us in understanding your influences, level of expertise and influence in the medical community and medical background.
Explaining Language Options
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English -
French -
German -
Italian -
Spanish
How Do I Opt-Out or Unsubscribe?
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clicking "unsubscribe" in your email footer -
or by emailing us on help@nuaxia.com
Surveys
nuaxia's Commitment To Improving Your Survey Experience
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You do not have the time for long surveys of 30-60 minutes -
We also understand the frustration experienced when you are invited to a survey and then screened out from a survey as “you do not qualify” -
We know you dislike large grid questions -
You open survey invites mostly on your smartphone and you want to be able to complete them on it too
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Surveys are designed to be completed on a smartphone -
Average survey duration of 2 minutes -
Participate in a way that suits your everyday schedule -
We do not chase you with email reminders or re-invites -
Instant honorarium points reflected and significantly quicker payment when redeeming your points -
Respond to surveys in fun and interactive ways -
Live Chat and Help Center to assist you -
No technical glitches (or, extremely unlikely! Let us know if you do experience any!)
How do I know when I have been invited to participate in a new survey?
How can I give the best quality answers to a survey?
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Read the question carefully -
Think carefully about your response -
Keep text responses short, clear and to the point (we limit these to 300 characters anyway) -
See our related articles on giving great video, voice or picture responses -
Try complete each survey in one sitting (they average out at only 2 minutes) -
Market research is anonymous so give your true opinion, there are no right or wrong answers!
How to report something inappropriate in a survey?
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if at any point you were asked to reveal any of your own Personally Identifiable Information (name, email, telephone, address) OR if at any point the PII information of a fellow healthcare professional or patient is revealed to you -
if they give you their contact details or make any suggestion of getting in contact directly -
if at any point there was a link to an external site -
if the survey could be deemed as "advertising under the guise of market research" -
if you felt there were any questions containing content not deemed applicable for the professional healthcare MR industry (including the use of profanity or any discriminatory questions)
Your Honoraria
Upon successful completion of any survey, your honoraria points will be immediately credited to your nuaxia account and you will be given the opportunity to choose your preferred honorarium type.
Video Interviews
5 Steps For Video Interview Success
The following general process is followed for our Video Interviews:
Installing the Software
Option 1 - PC/Mac:
If you are joining a meeting from your PC/Mac, we recommend installing the Zoom Launcher Plugin when joining your first one-on-one Video Interview. By Installing the Zoom Launcher Plugin you will not need to download the software the next time you join a meeting.
When you click on the invite link to join your first meeting a dialog box will appear, giving you the option to to launch the Zoom application. Simply click the box titled 'Remember my choice' and then click the button 'Launch Application'/'OK'.
For more information click
here.
Option 2 - Smartphone (Android & IOS):
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For Android users, you can download the Zoom Application by searching for 'Zoom Meetings' in Google Play. For more information on downloading Zoom Meetings on your Android smartphone click here. -
For IOS users, you can download the Zoom Application by searching for 'Zoom' in the Apple AppStore. For more information on downloading Zoom on your Apple device click here.
Once you have downloaded the app, you need to click on the meeting invite link and follow the prompts to join the meeting.
Further detailed instructions and troubleshooting tips can be found directly on the Zoom help centre here.
Testing Prior to a Meeting
If you are unsure of how to use the Zoom controls and you are wanting to test your connection to Zoom before joining your scheduled meeting, click here.
Then, click Join and then select the Test your Computer Mic & Speaker option to test your your speaker and microphone.
* You can only test your microphone and speaker if you have already installed Zoom. If you have not installed Zoom, read Installing the Software help article for more information on how to do this.
Further detailed instructions and troubleshooting tips can be found directly on the Zoom help centre here.
Configuring Video
When you join a meeting your video camera should automatically switch on. If it is not, please follow these simple steps to get your video camera working.
If your video camera is off you will need to click on Start Video which can be found on the left hand side of the in-meeting-toolbar:
Configuring Audio
You have 2 audio options to select from which allow other meeting participants to hear and communicate with you. They are:
1. Computer Audio (Recommended)
You are required to have a working microphone which includes either: a built-in computer microphone, a microphone on your headphones/headset or a USB microphone.
Once you join a meeting you will need to select “Join Audio by Computer” and make sure your preferred Computer Audio is connected and working. To test your audio output and volume you simply click on the “Test Computer Audio” link and follow the instructions.
If you want to test or adjust your audio output and volume during the meeting you simply click the arrow next to the microphone on the left hand side of the in-meeting-toolbar (the toolbar can be found at the bottom of your screen).
2. Telephone (Backup)
It is recommended to join a meeting via telephone if you do not have a microphone/speaker on your PC/Mac or if you do not have a smartphone.
To join a meeting via telephone:
Join the meeting and once you are in the meeting select Join Audio which can be found on the left hand side of the in-meeting-toolbar, as shown below:

Follow the simple instructions to Dial in.
Further detailed instructions and troubleshooting tips can be found directly on the Zoom help centre here.
Do you have a backup phone number?
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USA: +1 408 638 0968 or +1 646 876 9923 or +1 669 900 6833 -
United Kingdom: +44 (0) 20 3695 0088 -
France: +33 (0) 1 8288 0188 -
Germany: +49 (0) 30 3080 6188 -
Italy: +39 069 480 6488 -
Spain: +34 91 198 0188
If your country is not listed, click here and find your country's dial in number.
Membership Benefits
How long do I need to wait to receive my honorarium?
How do I choose my Honorarium?
On completion of a survey or upon confirming a video interview slot you simply choose your preferred honorarium type, then sit back and relax. As we have an automated system that captures your request your survey honorarium request will have been received and be in process. For interviews, your honorarium will be processed upon successful completion of the live interview.
How do I know when my honoraria is ready?
How do I use my prepaid Visa or MasterCard?
Once you have received your code in your confirmation email, you will be able to use it immediately. The email you receive will include simple instructions for you to redeem your reward.
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Click on the button "Click Here To Access Your Funds". If the button doesn't work, use the link provided and enter your 14-digit code -
Follow the prompts to register (first use) or log in to your account -
Choose to "Redeem immediately" or "Bank" for redemption later -
When you are ready to redeem your funds, select if you prefer a Virtual card (ideal for online transactions, available immediately) or a Physical card (which you will receive in the post in a few days, and can be disposed once all funds are spent) -
Once in the site you will be able to view full Details & Terms and FAQs related to using your prepaid card.
How do I use my Amazon voucher code?
1. Proceed to Amazon:
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USA - www.amazon.com -
UK - www.amazon.co.uk -
France: www.amazon.fr -
Germany: www.amazon.de -
Italy: www.amazon.it -
Spain: www.amazon.es
About Doctors Without Borders
Does my unredeemed honoraria expire?
How can I view the results of surveys that I participated in?
Can I share the results of surveys I participated in?
Confidentiality
Data Confidentiality and Privacy
As with all market research, your identity and personal details are entirely confidential. Please see our Privacy Policy for full details.
Adverse Events, Product Complaints and Special Reporting
General questions
Which mobile devices are supported by nuaxia?
Which web browsers are supported by nuaxia?
Can I respond to a survey using a laptop computer?
How do I refer a fellow healthcare professional?
Is there some way I can get support? Do you have a helpdesk?