Delete Your nuaxia Account

Last updated: 12 September 2025

We’re sorry to see you go. If you’d like to permanently delete your nuaxia account, please follow the steps below.

1. How to Request Deletion

To ensure your request is processed smoothly:

Send an email to support@nuaxia.com.
Use the subject line: “Account Deletion Request”.
In your message, please include the email address linked to your nuaxia account. This is essential for us to identify and verify your account.

Tip: If you use a different email to send the request, please clearly state the registered nuaxia email in your message.

2. What Data Will Be Deleted

When your request is processed, the following data will be permanently deleted from our systems:

Your account credentials (username, password).
Any authentication tokens linked to your account.
Your contact details will be removed from our emailing lists and marketing communications.

Important: Once deleted, your account access and login details cannot be restored. If you want to use nuaxia again in the future, you will need to create a new account.

3. What Data Is Not Deleted

As a B2B organization, nuaxia operates under a legitimate interest basis for certain types of data. This means:

Your name, professional details, and business email address may remain in our HCP database to support activities such as research and analysis about the provision of healthcare and public interest purposes.
You have the right to object to this processing at any time. If you object, we will stop processing your data unless we can demonstrate compelling legitimate grounds that override your rights.

In addition, some information may be retained in limited circumstances:

Anonymized or aggregated data: Used for reporting or research, and cannot be traced back to you.
Legal or regulatory obligations: Certain records may be kept to comply with audit, tax, or compliance requirements.
Backup systems: Data may temporarily remain in backup storage but will be automatically purged according to our retention schedule.

Rest assured:

You will no longer receive nuaxia marketing communications or member updates.
None of your personal information will be sold or shared for promotional purposes.

4. Timeframe for Deletion

We will process your request as quickly as possible. Account deletion will be completed within 30 days of receiving your email. You will receive a confirmation email once your account has been processed.

5. Data Protection and Privacy Compliance

nuaxia is committed to protecting your privacy. All account deletion requests are handled in compliance with:

GDPR (General Data Protection Regulation) for users in the European Union.
CCPA (California Consumer Privacy Act) for users in California.
Other applicable data protection and privacy laws based on your region.

Your data is only retained where we have a lawful basis, such as legitimate interests or legal obligations, and will never be used for marketing without your consent.

6. Need Help?

If you experience any issues submitting your request, or if you have questions before deleting your account, please contact us at support@nuaxia.com. We’re here to help.

7. Frequently Asked Questions (FAQs)

Q: Can I recover my account after it has been deleted?
A: No. Once your account is deleted, it is permanently removed from our systems. If you wish to use nuaxia again, you will need to create a new account.

Q: How long does the deletion process take?
A: The process will be completed within 30 days of receiving your request. You will get a confirmation email when it’s done.

Q: What happens to my personal data?
A: Your login credentials and authentication tokens will be deleted, and your details will be removed from marketing lists. Some professional information may remain in our HCP database under a legitimate interest basis, unless you object.

Q: What if I sent the request from a different email address?
A: If you use a different email to submit the request, please make sure to include the registered nuaxia email address in your message. This allows us to verify your account and process your deletion request.

Q: Can I temporarily deactivate my account instead of deleting it?
A: At this time, nuaxia only supports permanent account deletion.

Q: Will any of my data remain after deletion?
A: Yes, but only in limited cases. Your professional details may be retained in our HCP database under legitimate interest. Some records may also be kept if legally required. However, you will not receive marketing emails, and your login access will be permanently removed.